How should I store my tea?
It is recommended to store tea in a sealed container. Please avoid exposure to heat, moisture/humidity, and direct sunlight to preserve freshness.

Are you shipping in my country?
Please refer to our Shipping policy.

What is your refund or exchange policy?
Please refer to our Terms & Conditions and Shipping policy.

What is your Privacy Policy?
Please view our Privacy Policy.

Terms and Conditions
By using this website you agree to the terms and conditions. 

I didn't receive a confirmation email message when I placed an order.
Possible causes are:

• The message may have been labeled as junk mail, and automatically trashed or sorted into another folder.
• The mail filtering settings or anti-malware software on your device may be blocking our email. Please check that you can accept emails from: support@tearoomsenryu.com
• The email address we have on record for you may not be correct.

Can you provide me with Specific Medical Advice?
No, this website is not intended for the purpose of providing medical advice. 
All information, content, and material of this website and any information provided by the employees of Tea Room Senryu is for informational purposes only and is not intended to serve as a substitute for the consultation, diagnosis, and/or medical treatment of a qualified physician or healthcare provider.

If you have a question please do not hesitate to contact us.