Shipping Policy
Effective Date: September 21, 2024
We strive to ensure that your shopping experience is smooth and your products are delivered as efficiently as possible. This Shipping Policy outlines how we handle shipping, delivery times, and related details for all orders placed on the Tea Room Senryu website.
1. Shipping Locations
We ship our products to most regions and countries worldwide. However, certain locations may have shipping restrictions. If we are unable to ship to your location, we will inform you at checkout or shortly after your order is placed.
2. Processing Times
- All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification when your order has been shipped, including a tracking number if available.
3. Shipping Times
Delivery times vary based on your location:
- Domestic Shipping (Within [Country]): Estimated delivery time is 5-10 business days after shipment.
- International Shipping: Estimated delivery time is 10-20 business days after shipment, depending on your location and customs processes.
Please note that shipping times may vary during peak seasons or due to unforeseen circumstances such as weather delays or customs checks.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location, the weight of the order, and the shipping method selected.
- Standard Shipping: Costs vary based on location.
- Express Shipping: If available, express shipping options will be displayed at checkout for an additional fee.
5. Customs, Duties, and Taxes
For international orders, additional customs and duties may apply based on your country’s regulations. These fees are not included in our shipping rates and are the responsibility of the customer.
Tea Room Senryu is not responsible for any customs fees or taxes applied to your order. Any additional charges for customs clearance must be fulfilled by the recipient.
6. Shipping Issues
If your package has not arrived within the estimated delivery time or if you experience any issues with your order, please contact us at support@tearoomsenryu.com. We will do our best to assist you with locating your order or resolving any shipping problems.
8. Lost or Damaged Packages
- Lost Packages: If your package does not arrive, please contact us within 30 days of the shipment date. We will work with the shipping carrier to investigate and, if necessary, issue a replacement or refund.
- Damaged Packages: If your order arrives damaged, please email us at support@tearoomsenryu.com within 7 days of receiving the product. Include photos of the damaged item and packaging so we can assess the issue and resolve it.
9. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect shipping address provided by the customer, failure to claim the package, or other reasons, we will contact you to arrange reshipment. Additional shipping fees may apply.
10. Changes to the Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly.
Contact Us
For any questions or concerns about our shipping process, please contact us at:
Email: support@tearoomsenryu.com
Thank you for shopping with us! We appreciate your trust in us to deliver high-quality Japanese tea to your home.